If your paperwork has been completed on your Airrosti Patient Portal, please arrive at the appointment 5 minutes early to check in. So that we can make your treatment as effective as possible we require new patients and existing patients with new injuries to complete the portal paperwork 1 hour before your appointment. It is important that your provider have an opportunity to review your case before your appointment and your appointment may be cancelled if your portal paperwork is not complete before the appointment.
To make your treatment as effective as possible, we will typically need to reschedule your appointment if you are more than 5 minutes late.
Your appointment time was set to provide you with the proper amount of time with Airrosti Certified Providers and staff to best meet your musculoskeletal (MSK) needs. If you are unable to attend an appointment, please be courteous and call our offices at 800-404-5060.
Our goal is to provide quality MSK care in a timely manner. In order to achieve our goal, we have had to implement a cancellation and no-show policy. Please carefully review our policy below.
If you do not cancel or reschedule your appointment with at least 24 hours' notice, you may be charged a service fee of $50. If you do not attend your appointment and do not provide any notice, you will be charged a service fee of $50. You will be personally responsible for this $50 service fee. This $50 service fee is not reimbursable by your insurance company. The service fee is subject to change without notice.
After one (1) "no show" or two (2) "less than 24 hours' notice for cancellations", you will be limited to same day appointment scheduling which are available on the same day you call to make the appointment.
Each treatment session is up to 60 minutes of individual care with your Airrosti Treatment Team. Your Airrosti provider will perform a thorough clinical assessment to evaluate your condition and determine the root cause of the pain/injury. Soft tissue/joint mobilization will be delivered through a hands-on approach to improve function and range of motion. Active rehab will be used to speed recovery and help prevent future injuries.
Yes. If you have a previous imaging report, please bring it to your appointment. In most cases our providers will not be able to access a CD from the imaging center, so the printed report is best.
Our treatment involves manual therapy, ensure your attire allows for full range of motion and access to the area of injury for hands-on treatment. We suggest wearing comfortable, loose-fitting t-shirt and shorts.
Yes, if needed there will be a private area for you to change your clothing in prior to the appointment.
This is your decision prior to receiving direction from your Airrosti provider. We often encourage our patients to continue to stay active within their tolerance.
We prefer patients not to take narcotics prior to a visit because they can impair your response to the treatment; however, take any medications currently prescribed by your physician.
Due to the nature of our treatment and our commitment for you to receive the full benefit from your time with your Treatment Team, our preference is to have you focus on your care during your appointment. If you have no other option and you believe your children will not be a distraction, then certainly you can bring them. You will be responsible for them and if they are disruptive, your treatment may be shortened.
We verify your benefits in advance to determine the estimated cost at each visit based on the information we receive from your insurance carrier. We will typically contact you, through your secure patient portal, within 24-48 hours prior to your appointment with this estimation.
Please reference these details in your New Patient Email. Driving directions to the office are also available on the Airrosti App and Patient Portal.
Check in procedures vary by location. If there is a receptionist at your location, please check in for your Airrosti appointment with him/her. Some Airrosti locations do not have a receptionist. At these locations, please have a seat and your provider will check you in at the appointment time.
We accept personal checks and all major forms of credit cards. Health Savings Account (HSA) and Flex cards are accepted, provided they have a credit card logo on the card. We do not accept cash at any of our locations.
The Advance Beneficiary Notice of Non-coverage is a form required by Medicare. Medicare beneficiaries will need to select from one of the three options to indicate their claims processing preference.
The form must be completed at every visit for the current visit. Your selection may change at each visit; however, we are unable to retroactively change your ABN selection after the visit.
Our self-pay treatment rate is due in full at time of service (unless a payment plan has been arranged) because Medicare does not reimburse Chiropractors for the services Airrosti provides, and therefore Airrosti expects a denial of the claims for our services.
Airrosti does not contact, verify, or bill secondary insurance.
If your secondary insurance pays toward your visit, they will make payment directly to you.
Airrosti Providers are enrolled in Medicare, which allows us to treat Medicare patients; however, because Medicare does not cover the services we provide, and because we expect Medicare to deny claims submitted for our services, we are not considered participating providers.
Identify a private room, free of noise and distractions, for your appointment, so you can discuss private health information freely. Set up the camera (phone, tablet, or computer) so your entire body is included in the frame. If you are using your phone, turning the phone sideways will make the images larger and create a better viewing experience.
Wear clothing that allows you to move and bend comfortably. Make sure your clothing is not revealing when standing, moving, or bending over. Most patients wear shorts and a t-shirt, but athletic clothing is not required.
Chair: The chair height needs to be such that your feet are flat on the floor while you are seated. Space: Be sure you have enough space to sit in the chair a few feet from your camera, allowing your Care Team to see your feet during the examination. Internet: Reliable internet connection: If you're connecting with your care team via smartphone, connect to Wi-Fi to ensure the best quality of the video and audio.
Supported web browsers when using a computer:
For iOS and Android:
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Upload any imaging or previous medical files related to your current injury by clicking "Upload File" in your Airrosti Patient Portal.
As you have been advised, your ARR appointment will involve some provider directed physical movements. For your safety we strongly advise all patients to refrain from taking any non-prescribed medication or self-prescribed medicinal products at least 24 hours prior to your scheduled appointment.
Do not stop taking any medication prescribed by your physician.
Click this link and submit a request for a replacement or support.